Home page of the B.C. Centre for Disease Control assessment page, located at covid19.thrive.health (or search BC COVID-19 Self Assessment Tool). (B.C. Ministry of Health)

Coronavirus self-assessment soars in B.C., 1-888-COVID19 line picking up

Test kit distribution sped up as thousands call for information, testing

B.C.’s online self-assessment tool for COVID-19 rose to a million users within days of being launched, and people are starting to use the new toll-free line for non-medical information about the coronavirus outbreak.

The new services are to take some of the load off B.C.’s overburdened 8-1-1 HealthLinkBC line, which has been dealing with up to 4,000 calls per day this week and is struggling to provide advice from nurses on all medical conditions.

The 1-888-COVID19 line (1-888-268-4319) is to provide non-medical information and help people decide if they should seek testing. Health Minister Adrian Dix said by March 18 the new line had received nearly 2,000 calls per day. It also accepts text messages to 604-630-0300.

The B.C. COVID-19 Symptom Self-Assessment Tool, a questionnaire on the B.C. Centre for Disease Control website, went from 779,000 visits to one million in a single day this week, Dix said. Located at covid19.thrive.health (or search BC COVID-19 Self Assessment Tool), the web survey steps people through their symptoms, risk factors and travel history, and gives them recommendations.

RELATED: B.C. Transit cancels some routes, eliminates fares

RELATED: Canada-U.S. border expected to close Friday night

Managing demand for COVID-19 testing has also been a struggle, as B.C. ramped up from a few hundred tests per week to what Dix expects will be more than 17,000 in total by Friday. Tests are being limited to people showing symptoms, and existing cases continue to be tested to see when they are no longer shedding virus and can resume normal activities.

For those who need testing, Health Canada has changed regulations to speed up the distribution of two common test kits for COVID-19, with an interim order signed by federal Health Minister Patti Hajdu.

“This interim order may also help ensure Canadian access to other marketed COVID-19 related medical devices to treat, mitigate or prevent COVID-19, as necessary,” Health Canada said in a statement.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislatureCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A second wave of COVID-19 is probable, if history tells us anything

B.C.’s top doctor says that what health officials have learned this round will guide response in future

Water recovery team stands down search for missing man in Stellako River

Jason Bouchard was in a boat with a friend that overturned in the river May 16

COVID-19: Increased federal funding for off-reserve Indigenous services welcomed news in north

Funding to benefit organizations such as friendship centres during pandemic

COVID-19: PG Community Foundation to disperse community support funds

$197,630 in funding announced by the Prince George Community Foundation

CGL workforce will gradually increase to 650 workers by end of May

The pipeline company provided a project update on May 21.

B.C. First Nation adopts Dr. Bonnie Henry, names her ‘one who is calm among us’

Gitxsan adopt the provincial health officer in a May 22 ceremony

Kelowna man charged with harming a hamster

The 20-year-old Kelowna man faces several animal cruelty charges

High tech fish transport system set up to ‘whoosh’ salmon past Big Bar landslide

Fish will spend roughly 20 seconds inside the system, moving at roughly 20 metres per second

Trudeau to seek 10 days of paid sick leave for Canadian workers, says talks are ongoing

Paid sick leave is key to keeping COVID-19 spread under control, prime minister says

Introducing the West Coast Traveller: A voyage of the mind

Top armchair travel content for Alaska, Yukon, BC, Alberta, Washington, Oregon and California!

Snowbirds jets will not be leaving Kamloops, just yet

The Snowbirds have been in Kamloops since May 17 when a plane crashed killing Capt. Jennifer Casey

COVID-19 checkpoints ‘up to them,’ Bonnie Henry says of remote B.C. villages

Support local tourism economy, but only if you’re invited in

Vancouver Island hasn’t seen a new homegrown case of COVID-19 in two weeks

Island’s low and steady transmission rate chalked up to several factors

Most Read