ICBC sells its products through a network of 900 private insurance brokers around B.C. (Tom Fletcher/Black Press)

ICBC sells its products through a network of 900 private insurance brokers around B.C. (Tom Fletcher/Black Press)

ICBC needs brokers, online renewals ‘not a priority,’ David Eby says

Crashes, court cases driving Crown corporation costs

The notion that the Insurance Corp. of B.C. could save lots of money by shifting to online vehicle insurance renewals is not valid, B.C. Attorney General David Eby says.

ICBC uses a network of private insurance brokers to sell its policies, and they are currently working through major changes as B.C. drivers come in to renew their vehicle insurance under new rules that took effect in September. Those include registering occasional drivers and paying a new risk-based insurance premium calculated on regional and personal accident records.

“Brokers are more important than ever to talk to people through these changes, to understand how listing or not listing somebody on their insurance could affect their insurance pricing and their liability,” Eby said last week. “It’s really important that people be able to talk to a real person. And if ICBC eliminated brokers they’d have to bring that in-house, it would result in very significant hiring of people at a help desk of some kind, to assist people through the online process.”

With ICBC paying hundreds of millions each year to insurance offices for their services, it’s been suggested that moving to online insurance renewals would save big money as the corporation struggles to break even. Eby says that’s not the case.

“It’s not a zero-sum game where you eliminate the brokers and then everything’s free,” Eby said. “If you set up an online renewal system for ICBC, people will have difficulty with it, they’ll have questions about it. You need people to respond to their questions, you need to train them, you need to set up the infrastructure.

“It’s a very significant project. We haven’t done the detailed work yet about how much that would cost, because basically we’ve been plugging the holes in the bottom of the boat right now, getting ICBC’s finances turned around.”

RELATED: B.C. activates speed cameras at high-crash intersections

RELATED: Eby warns trial lawyers about ICBC court challenges

ICBC reports to government show $434 million in commissions to its 900-member Autoplan broker network in 2016-17, up to $490 million in 2018-19.

ICBC pays a flat fee to brokers for selling basic insurance and a sliding scale for optional insurance, where it competes with private insurance companies. Optional commissions were reduced in September from 19.93 per cent to 19 for the lowest-risk optional customers, and from 15.5 to 15 per cent on average, an ICBC spokesperson confirmed to Black Press on Monday.

ICBC’s first quarter results this year suggested it may be getting back into the black, with a net income of $55 million for April through June 2019. That comes after two years of deficits totalling $2.5 billion, and a bailout in this year’s B.C. budget to keep the corporation solvent as it struggles with rising crash rates and legal costs.

Eby said his latest reports show a slight decrease in crash rates for the current year. The NDP government has upgraded intersection cameras at 140 high-accident intersections to run 24 hours a day, and to issue speeding tickets to the owners of vehicles that exceed the speed limit by an undisclosed amount as they pass the cameras. The province has also cracked down on distracted driving, particularly use of phones.

The main reforms to ICBC came earlier this year, as the government brought in a $5,500 cap on “pain and suffering” awards, introduced a civil resolution tribunal to keep minor disputes out of court, and imposed limits on expert witnesses for cases where injured people sue ICBC.

The Trial Lawyers Association of B.C. has challenged all three of those in court, and won a judgment on the expert witnesses that the province may appeal or overturn with new legislation.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislature

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

This BC Hydro map shows some of the power outages across Northern BC. Many were caused by high winds. (BC Hydro Website)
Power out across much of Northern BC

BC Hydro anticipates some may be without power overnight

Administering naloxone to a person experiencing a benzo-related overdose event won’t help. Naloxone is used to neutralize opioids. (Jenna Hauck/The Progress file photo)
Northern Health warning drug users of potential benzo contamination

The drug does not respond to naloxone, and is being included in street drugs

The food hub survey showed that over 61 per cent respondents were looking to expand their business. (Priyanka Ketkar photo/Lakes District News)
RDBN’s food hub survey highlights producers’ needs

The project team to set up further discussion sessions with producers this year

Marianne and Peter Giesbrecht of the Vanderhoof Tim Horton’s donated $4306 to the St. John Hospital Auxiliary Society. “The funds were raised through the efforts of the 2020 Tim Horton’s ‘Smile Cookie’ campaign and graciously donated to the St. John Auxiliary towards the purchase of Panda IRES (baby warmer) for the hospital. What a great way to finish of 2020!” as stated in a social media post by the hospital auxiliary group. (St. John Hospital Auxiliary Society/Facebook)
Vanderhoof Tim Horton’s donates to St. John Hospital Auxiliary Society

Marianne and Peter Giesbrecht of the Vanderhoof Tim Horton’s donated $4306 to… Continue reading

File photo
Ongoing petition for an accessible homeless shelter in Vanderhoof

The petition is addressed to Mayor Gerry Thiessen

Syringe is prepared with one of B.C.’s first vials of Pfizer vaccine to prevent COVID-19, Victoria, Dec. 22, 2020. (B.C. government)
B.C.’s COVID-19 caseload stays steady with 465 more Tuesday

No new outbreaks in health care facilities, 12 more deaths

Toronto’s Mass Vaccination Clinic is shown on Sunday January 17, 2021. THE CANADIAN PRESS/Frank Gunn
Canadian malls, conference centres, hotels offer up space for COVID vaccination centres

Commercial real estate association REALPAC said that a similar initiative was seeing success in the U.K.

Flags line the National Mall towards the Capitol Building as events get underway for President-elect Joe Biden’s inauguration ceremony, Wednesday, Jan. 20, 2021, in Washington. (AP Photo/Julio Cortez)
Joe Biden has been sworn in as the 46th president of the United States

About 25,000 National Guard members have been dispatched to Washington

A memorial for the fatal bus crash involving the Humboldt Broncos hockey team at the intersection of Highways 35 and 335 near Tisdale, Tuesday, October 27, 2020. THE CANADIAN PRESS/Liam Richards
‘End of the road:’ Truck driver in Humboldt Broncos crash awaits deportation decision

Sidhu was sentenced almost two years ago to eight years after pleading guilty to dangerous driving

Cumberland photographer Sara Kemper recently took the top spot in a Canadian Geographic photography contest. Photo by Sara Kemper
B.C. photographer takes top Canadian Geographic photo prize

Sara Kemper shows what home means to her in Comox Valley photo

New Westminster TV production designer, Rick Whitfield, has designed an office in a box for British Columbians in need of a private workspace. (BC Box Office photo)
PHOTOS: B.C. man designs ‘box office’ solution for those working from home

‘A professionally designed workspace on your property, away from the distractions of home’

Chilliwack ER doctor Marc Greidanus is featured in a video, published Jan. 18, 2021, where he demonstrates and describes effectiveness of various styles of masks. (Youtube)
VIDEO: Emergency room doctor runs through pros and cons of various masks

‘We’ve been asked to wear a mask and it’s not that hard,’ Greidanus says.

(Pixabay photo)
VIDEO: Tip to Metro Vancouver transit police helps woman 4,000 km away in Ohio

Sgt. Clint Hampton says transit police were alerted to a YouTube video of the woman in mental distress

A woman types on her laptop in Miami in a Monday, Dec. 12, 2016, photo illustration. THE CANADIAN PRESS/AP/Wilfredo Lee
British Columbia government lax on cybersecurity practices, auditor reports

The audit did not highlight a specific threat, but it found breaches in cybersecurity are increasing globally

Most Read