Autism support dog refused bus access for being a ‘pet’

Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)
Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)
Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)
Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

A White Rock grandmother has lodged a complaint with TransLink after an incident with a driver that she says emphasizes the need for better awareness around the rights of accessibility afforded to service dogs.

Margaret Kay said she, her grandson Ryan King and his BC Guide Dog-certified yellow lab, Walter, tried to hop the westbound 361 community shuttle at Oxford Street and Marine Drive at 4:20 p.m. Sunday (Nov. 10), after Ryan became tired towards the end of their walk along the promenade. They wanted a two-block lift, to the Bay Street lot where Kay’s car was parked.

However, when the trio tried to board, the driver “said, ‘I can’t take your dog on the bus because he’s a pet,’” Kay said.

“I said, ‘He’s not a pet.’”

The dog has been support for 20-year-old King, who is autistic, for the past seven years, Kay said. When out and about with King and Kay, the gentle canine wears a blue vest that identifies him as an autism support dog, and both King and Kay carry documentation that identifies them as certified to have Walter with them anywhere they go.

READ MORE: Boy’s service dog bounced from B.C. trampoline park

READ MORE: Victoria veteran begs people to please not touch his service dog

Kay said despite showing that photo ID on Sunday, the shuttle driver remained adamant for 20 minutes that Walter wasn’t allowed.

“The shuttle doors didn’t open all the way,” King told Peace Arch News. The driver “didn’t want us on the bus.”

It wasn’t until after another passenger pointed out a notice on the back of the driver’s seat that states service animals are permitted, that things changed, Kay said. The driver got out of his seat to read the notice, then allowed the three to board. He didn’t continue along the route, however, until after spending another five minutes reviewing the documentation that was previously offered, Kay said.

Then, after Ryan pushed the button to signal he and Kay wanted the Bay Street stop, the driver commented, “all that for two stops?” she said.

“I think it’s important for people to be aware that service dogs do have public-access licence,” Kay said.

TransLink confirmed Tuesday that a complaint regarding the incident was received and that Coast Mountain Bus Company (CMBC) “will be looking into what happened.”

PAN was also pointed to TransLink’s policy for service animals, which states certified assistance animals “are allowed on public transit at all times.” The policy adds that the animals must be harnessed and leashed, and passengers with them must be prepared to produce their Guide Animal Certificate.

Certification “increases public safety, raises training standards and improves public access for dog and handler teams,” according to the provincial Guide Dog and Service Dog Act.

The Act also stipulates that a guide-dog team, service-dog team or dog-in-training team “may, in the same manner as would an individual who is not a member of any of those teams, enter and use any place, accommodation, building or conveyance to which the public is invited or has access.”

A penalty of up to $3,000 can be levied for refusing a certified guide or service dog access. By the same token, falsely representing a dog as a guide or service dog can also result in a fine of up to $3,000.

Kay said incident is an opportunity to educate the public about the rights of service dogs and the individuals they are supporting. What she, King and Walter experienced Sunday was “not at all” acceptable, she said.



tholmes@peacearchnews.com

Like us on Facebook and follow us on Twitter

Just Posted

A person receives a COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. Northern Health confirmed it has the lowest vaccination rates amongst the province’s five regional health authorities. (THE CANADIAN PRESS/Jonathan Hayward)
Vaccination rates in Vanderhoof, Fraser Lake, Fort St James well below provincial average

COVID-19 immunization clinics for youth 12+ coming up in Fort St. James

Steve McAdam (left) is studying substrate conditions in the Nechako River and how they impact sturgeon eggs. The work will help design habitat restoration measures, said McAdam. (Rebecca Dyok photo)
Sturgeon egg studies to help inform future habitat restoration

“It’s an interesting, challenging issue,” says Steve McAdam

Saik’uz First Nation Coun. Jasmine Thomas and Chief Priscilla Mueller speak about the need for addiction treatment facility near Vanderhoof, March 2021. (Aman Parhar/Omineca Express)
Vanderhoof addiction treatment centre tries again with ministry support

Agriculture minister insists she is not interfering in land commission

t
How to tell if a call from ‘CRA’ is legitimate or a scam

Expert says it’s important to verify you really are dealing with the CRA before you give out any info

57-year-old Kathleen Richardson was discovered deceased in her home Wednesday, June 9, 2021. Her death is considered a homicide and connected to the slain brothers found on a Naramata forest road. (Submitted)
Condolences pour in for Kathy Richardson, Naramata’s 3rd homicide victim in recent weeks

Richardson was well liked in the community, a volunteer firefighter with a home-based salon

A person receives a COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
More than 75% of B.C. adults have 1st dose of COVID vaccine

The federal government has confirmed a boost in the Moderna vaccine will be coming later this month

Airport ground crew offload a plane carrying just under 300,000 doses of the single-shot Johnson & Johnson COVID-19 vaccine which is developed by the Janssen Pharmaceutical Companies at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, April 28, 2021. THE CANADIAN PRESS/Nathan Denette
1st batch of Johnson & Johnson vaccines won’t be released in Canada over quality concerns

The vaccines were quarantined in April before they were distributed to provinces

The rainbow flag flies beside the Canadian flag outside the University of the Fraser Valley’s Chilliwack campus on June 26, 2020. Monday, June 14, 2021 is Flag Day, and also June is Pride Month. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of June 13 to 19

Flag Day, Garbage Man Day, International Panic Day all coming up this week

British Columbia-Yukon Community News Association’s 2021 Ma Murray Awards were handed out during a virtual ceremony on Friday, June 10. (Screen grab)
Black Press Media winners take gold at B.C. and Yukon journalism awards

Publications received nods in dozens of categories

Forty sled dogs were seized by the BC SPCA from a Salmo kennel in February. A recent ruling has decided the dogs won’t be returned. Photo: Gounsil/Flickr
BC Farm Industry Review Board rules against Salmo kennel after 40 sled dogs seized

Spirit of the North Kennels was also ordered to pay BC SPCA $64,000

Prime Minister Justin Trudeau greets campers while visiting McDougall, Ont. on Thursday, July 19, 2018. THE CANADIAN PRESS/Frank Gunn
71% of B.C. men say they’d prefer to go camping with Trudeau: survey

Most British Columbians with plans to go camping outdoors say they’d prefer to go with Trudeau or Shania Twain

Members of the Department of Fisheries and Oceans’ Marine Mammal Response Program rescued an adult humpback what that was entangled in commercial fishing gear in the waters off of Entrance Island on Thursday, June 10. (Photo courtesy Marine Mammal Response Program)
Rescuers free humpback ‘anchored’ down by prawn traps off Vancouver Island

Department of Fisheries and Oceans responders spend hours untangling whale

Most Read