B.C. man claims Tim Hortons refused to sell him sandwich for homeless panhandler

The Kamloops Tim Hortons outlet said the issue had to do with how the sandwich was ordered

  • Jan. 28, 2019 12:04 p.m.

—Kamloops this Week

A Kamloops man said a local Tim Hortons outlet refused to sell him a sandwich he wanted to give to a homeless person, but store management said the issue had to do with how the sandwich was ordered, not with the fact the food was destined for the panhandler.

Chilton Nystoruk said staff at the Sahali Tim Hortons outlet would not serve him once they learned he was purchasing food for a panhandler who was outside the store.

Nystoruk detailed his experience in a Facebook post that has received hundreds of comments and shares.

READ MORE: South Okanagan panhandler sued by city accepts plea deal

After he had placed his order while still in line in the drive-thru on Saturday, Nystoruk said a homeless man approached him, asking for money.

“I said, Sorry, I don’t have any change. I only have my debit card.’ So he asked if I could put in an order for a sandwich for him,” Nystoruk said, noting he was feeling generous and agreed. The homeless man went inside the store to receive the order and Nystoruk placed the order at the drive-thru window.

After he mentioned the sandwich was for the homeless man, Nystoruk said, the employee refused to take the order, citing problems with panhandlers.

Nystoruk said he asked to speak with a manager, who he said confirmed the restaurant wouldn’t be able to sell him a sandwich for the man. Nystoruk said the manager then asked him to drive forward and told him he could come into the store, but that they still couldn’t sell him a sandwich.

Once inside, Nystoruk said he was again told he could not buy the homeless man a sandwich, Instead, another customer bought the man a $10 gift card, which he said was used by the man shortly after.

When KTW called the Sahali Tim Hortons outlet, the manager who dealt with Nystoruk was not working, but another manager who was familiar with what happened explained it is not the company’s policy to refuse orders for the homeless. The manager said the issue was with Nystoruk trying to place an order at the drive-thru window for someone inside the restaurant, with the transaction creating delays in the drive-thru lineup of vehicles.

The manager, who did not give her name, said it’s not uncommon for customers to order food for other people.

“That’s fine. That’s happened lots of time. People usually order on the speaker box and go back and take it to them,” she said. “We don’t have any problem with it, but the thing was he wanted to order on the drive-thru window.”

READ MORE: B.C. program helps homeless become college grads

Nystoruk said he created the Facebook post to share his experience with his friends.

“I felt pretty bothered about this. I didn’t want to make a scene or anything, but it wasn’t cool,” he said.

“I understand it could be frustrating because there are so many [panhandlers], but to interfere with me assisting somebody … It just made me sick to my stomach.”

Like us on Facebook and follow us on Twitter.

Just Posted

Northern B.C.’s Ridley coal terminal sold, Canada divests, First Nations to own portion

Ten per cent of shares transferred to the Lax Kw’alaams Band and the Metlakatla First Nation

Vanderhoof Clippers are working towards getting a booth rebuilt at the Arena

Terry Lazaruk, president of the club said they haven’t been able to host sanctioned meets due to the lack of a proper timing booth

Skeena mainstem closed to recreational sockeye

Escapements expected to be below 800,000 threshold

Vanderhoof skateboard park almost complete

Different recreation opportunities opening up in the District

FOI data confirms rural drivers discriminated against, former Telkwa mayor says

Analyzed rural postal codes paid just over 2.5 times more in premiums than they received in claims

VIDEO: Reports say Lashana Lynch is the new 007

Daniel Craig will reprise his role as Bond one last time

Worried about bats? Here’s what to do if you come across one in B.C.

Bat expert with the BC Community Bat Program urges caution around the small creatures

B.C. on right road with tougher ride-hailing driver rules, says expert

The provincial government is holding firm that ride-hailing drivers have a Class 4 licence

RCMP investigating alleged ‘sexual misconduct’ by cyclist on BCIT campus

BCIT said they were reviewing video evidence of the incident

New home cost dips in B.C.’s large urban centres

Victoria, Kelowna, Vancouver prices decline from last year

Graphic suicide scene edited out of ‘13 Reasons Why’ finale

Suicide prevention groups support the decision

Nine kittens and cats rescued after being locked in bins in northern B.C.: SPCA

SPCA says cats were starving, and matted with feces and urine

ICBC insurance renewals get more complicated this year

Crash history, driver risk prompt more reporting requirements

High-speed rail link would run from Vancouver to Seattle in under 1 hour: study

Annual ridership is projected to exceed three million

Most Read