(The Canadian Press files)

Drivers ‘treated unfairly’ by ICBC rate overhaul can contact B.C.’s Ombudsperson

Office can look into unfair applications of the new rate structure

People unhappy with how the new ICBC system is working can now report issues to the B.C. Ombudsperson.

In a news release Thursday, the Office of the Ombudsperson said Jay Chalke can look into unfair applications of the new rate structure.

“Vehicle owners should take a close look at their next insurance policy to ensure the information being considered by ICBC in determining their renewal rate, such as accident history, is accurate,” said Chalke.

“We recommend that vehicle owners try to solve their problems directly with ICBC and its agents first, but if they still believe they have been treated unfairly, our investigators may be able to look more closely at individual complaints.”

Chalke said “fairness issues” often arise whenever public bodies like ICBC implement major changes.

The new rate structure is a more driver-based insurance model that will see driving experience and crash history play a bigger role in determining premiums.

Do you think your new rate is unfair? Tweet to us or send us a Facebook message.

READ MORE: B.C. drivers can calculate new insurance rates ahead of ICBC changes

READ MORE: ICBC insurance renewals get more complicated this year


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Pretivm Resources reports fatality at Brucejack mine

The isolated incident occurred last Friday, and the employee passed away on Sunday in hospital

QUIZ: How much do you know about British Columbia?

On this B.C. Day long weekend, put your knowledge of our province to the test

Smoke seen over northern B.C. from wildfires in the U.S. and Siberia

Smoke was seen over Vanderhoof, Fort St. James and Prince George on Friday, July 31.

Vanderhoof RCMP urging residents to follow speed limits in the district

Staff Sgt. Laurie Clarkson said the detachment has received multiple calls for speeding

Northern B.C. SAR groups ‘rope rescue’ hiker near Fort Fraser

Volunteers from both Vanderhoof and Prince George helped in the rescue.

B.C. records 146 new COVID-19 cases through long weekend

More that 28 people tested positive for the virus each day since Friday

B.C. paramedics responded to a record-breaking 2,700 overdose calls in July

Province pledges $10.5 million for expansion of overdose prevention response

Canada signs deals with Pfizer, Moderna to get doses of COVID-19 vaccines

Earlier in July both Pfizer and Moderna reported positive results from smaller trials

Canucks tame Minnesota Wild 4-3 to even NHL qualifying series

J.T. Miller leads Vancouver with goal and an assist

Cyclist in hospital after being hit by load of lumber hanging from truck on B.C. highway

A man is in hospital with broken ribs, punctured lung and a broken clavicle and scapula

COVID-19 vaccine efforts provide hope but no silver bullet to stop pandemic: Tam

There are more than two dozen vaccines for COVID-19 in clinical trials around the world

Two people die in propane heated outdoor shower near Princeton

Couple was attending a long weekend gathering

Racism in B.C. healthcare: Deadline for First Nations survey coming up on Aug. 6

Survey comes after hospital staff allegedly played a blood alcohol guessing game

‘We want to help’: As overdose deaths spike, beds lay empty at long-term Surrey rehab centre

John Volken Academy searching for ‘students’ to enlist in two-year residential treatment program

Most Read