Edmonton woman quits Claire’s after refusing to pierce tearful seven-year-old’s ears

The company says it has reiterated and clarified its policy to all staff

Raylene Marks, who quit a job at a Claire’s store in Edmonton, wrote an open letter to the company asking them to change their piercing policy after an incident with a seven-year-old girl. (@bargainmoose/Flickr)

An Alberta woman quit her job at a Claire’s store after she was told she should not have refused to pierce a crying seven-year-old girl’s ear.

Raylene Marks posted an open letter to Facebook last weekend, asking the U.S.-based accessories and jewelry retailer to change their “right to refuse a piercing” policy after an incident the week prior at one of the stores in the Edmonton area.

The girl who came into the store with her mother “pleaded and sobbed for 30 minutes not to be pierced,” Marks wrote.

“She expressed that she didn’t want us touching her, that we were standing too close, that she was feeling uncomfortable. She made it clear she no longer wanted to get her ears pierced.”

Marks said the mother told her daughter they could leave, but that she was also pressuring the child to go through with it.

Marks told her colleague she wasn’t going to do it, and was relieved when the mother decided they would indeed go home.

The next day, she said she told her manager about it and was told she “would have had no choice but to do it.”

She said she suggested a scenario in which a mother is physically restraining the child, yelling at her to get the piercing, while the girl cries and protests.

“My manager did not hesitate to respond, ‘Yes, you do the piercing.’”

She said gave her notice that day.

READ MORE: Parents in this B.C. city can no longer opt kids out of class for personal beliefs

Marks went on to say Claire’s policy states an employee can only refuse to perform a piercing “if it won’t be successful,” and no mention of a right to refuse if they are concerned about a child’s welfare.

“I implore you to consider changing this policy that blatantly ignores every child who vocally protests, cries, shows obvious signs of distress or is physically restrained by their alleged guardian while they sob and beg to be released,” she wrote.

A public relations firm responded on behalf of Claire’s, saying in an email the company feels Marks acted appropriately, and reiterated and clarified the policy to all staff to ensure its intent is clear.

“We are investigating the specific store instances she mentions, and will take appropriate corrective action,” the statement said. “Customer well-being is our main priority and our existing ear piercing policy ensures that if a child is distressed or resisting the procedure, Claire’s employees can refuse to continue the piercing.”



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Gas prices spike in northern B.C. ahead of the long weekend

Fuel went up 17 cents overnight in Prince Rupert

Cyclist braking stigma on addiction from coast to coast

Mathew Fee aims at world record for longest distance on BMX bike while sharing his story of recovery

Hazelton RCMP officer pleads not guilty to assault

A trial date for Const. Eric Unrau will be set on Apr. 23

Blackwater Gold Project receives a thumbs up from the Environmental Assessment Agency

The $1.8 billion project will provide approximately 2,000 jobs

4 victims killed in Penticton shooting spree remembered at vigil

John Brittain, 68, is charged with three counts of first-degree murder and one count of second-degree murder

Three climbers presumed dead after avalanche in Banff National Park

One of the men is American and the other two are from Europe, according to officials

TSB issues two safety recommendations in probe of fatal B.C. train derailment

The train derailment killed three crew members on board

VIDEO: Trump tried to seize control of Mueller probe, report says

Special counsel Robert Mueller’s report revealed to a waiting nation Thursday

Short-circuit likely caused Notre Dame fire: police official

Investigators made an initial assessment of the cathedral but can’t yet search charred interior

Whitecaps fans stage walkout over club’s response to allegations against B.C. coach

Soccer coach has been suspended by Coastal FC since February

BC Ferries to pilot selling beer and wine on select sailings

Drinks from select B.C. breweries and VQA wineries will be available on the Swartz Bay to Tsawwassen route

Elizabeth May’s B.C. wedding will be a ‘low carbon affair’ on Earth Day

Green party leader’s wedding party to depart in a cavalcade of electric cars

B.C. awaits Kenney’s ‘turn off taps,’ threat; Quebec rejects Alberta pipelines

B.C. Premier John Horgan said he spoke with Kenney Wednesday and the tone was cordial

Most Read