Fort St. James municipal office. (Aman Parhar/Caledonia Courier)

Fort St. James municipal office. (Aman Parhar/Caledonia Courier)

Fort St. James officials challenge Telus on internet speeds

Telus denies inaccurate internet data, residents urged to self-test and report

Fort St. James residents are being asked to test their internet speeds, as officials are claiming unrealistic data has been cited by Telus in some rural northern communities. The telecom operator denies the accusations.

Mayor Bob Motion, District of Fort St. James, said “Telus knows full well that the minimum service levels of 50mb up and 10mb down are only available to a small number of homes in Fort St. James, but they completed the community broadband maps that the government is using for community eligibility purposes stating that our entire community was already receiving internet at a 50/10 level.”

READ MORE: B.C. announces funding to improve rural internet connectivity during COVID-19

Telus spokesperson Richard Gilhooley responded to Courier questions, saying Telus has not misreported prospective speeds on community broadband maps.

“The maps provide prospective speeds for both wireless and wireline connections, and notably, also include the connectivity capacity of acquisitions Telus has made in the area, such as Mascon, which offers service throughout Fort St. James up to 120 Mbps, in addition to our existing Telus footprint,” Gilhooley added.

“On top of this, there are numerous variables that contribute to broadband speed, including the device being used, VPN usage, how Wi-Fi is placed an configured within a home, and the amount of bandwidth being used at the time of a speed test.”

Responding to Gilhooley’s comment, Motion said, “… Telus and Mascon always state speeds up to 120 mb per second. I have Mascon. The fastest I have ever had is 50 down and 4 up and most of the time my speed comes in at 17 to 25 mbs.”

Motion said the community will not be eligible to apply for the federal $1.75-billion rural internet improvement fund.

The district is urging one in five households within the municipality and Nak’azdli Whut’en boundaries, to test their internet speed. The test must be conducted between 9 a.m. and 4 p.m. or 7 p.m. and 11 p.m.

Due to COVID restrictions, volunteers are reluctant to go door-to-door. Hence, the District has decided to have residents self report internet speeds.

According to a Facebook post by district officials Feb. 26, the first 170 households will be given a $20 Save-on-Foods or Sana’aih Market Gift card for their help.

Interested individuals can find the instructions/survey on the website and District’s Facebook page.

READ MORE: Telecom companies temporarily remove internet data caps amid COVID-19

Sarabjit Kaur
Multimedia Journalist – Vanderhoof Omineca Express, Caledonia Courier

Like us on Facebook and follow us on Twitter

Internet and Telecomnorthernbc

Just Posted

The Binche Fishing Derby at Stuart Lake is fast approaching. (Binche Fishing Derby Facebook photo)
Binche shares excitement for upcoming fishing derby

“It’s more than just fishing,” says Dave Birdi

A person receives a COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. (THE CANADIAN PRESS/Jonathan Hayward)
Local youth vaccination clinics underway

Pfizer vaccine will be used

Priya Sharma. (Submitted)
Column: Why ultimatums don’t work

By Priya Sharma It is a common misconception that people can choose… Continue reading

A small pod of Pacific white-sided dolphins pass by close to shore in Campbell River June 16, 2021. Still capture from video courtesy of Kimberly Hart
VIDEO: Dolphin sunset captured from Vancouver Island shore

Spectacular setting for view of travelling pod of Pacific white-sided dolphins

Police are asking for public assistance in locating Anthony Graham who has been charged with the murders of Kamloops brothers Carlo and Erick Fryer. (RCMP photo)
2 charged, suspect at large in killings of B.C. brothers linked to gang activity: RCMP

Kamloops brothers Erick and Carlo Fryer were found deceased in May on a remote Okanagan road

Albert Health Minister Tyler Shandro and Alberta Premier Jason Kenney unveil an opening sign after speaking about the Open for Summer Plan and next steps in the COVID-19 vaccine rollout, in Edmonton, Friday, June 18, 2021. THE CANADIAN PRESS/Jason Franson
Alberta 1st province in Canada to lift all COVID-19 public health restrictions

70.2% of eligible citizens 12 and older in the province have received a dose of the vaccine

Fraser Health registered nurse Ramn Manan draws a dose of the Pfizer COVID-19 vaccine into a syringe at a walk-up vaccination clinic at Bear Creek Park, in Surrey, B.C., on Monday, May 17, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Honour our fathers’ with COVID-19 vaccine protection, B.C. urges

109 new cases Friday, 75 per cent of 12 and up immunized

(Paul Henderson/ Chilliwack Progress)
Trutch Avenue in Chilliwack to be renamed to remove racist taint

New name to have Indigenous significance as Chilliwack takes new step toward reconciliation

Canadian Prime Minister Justin Trudeau is seen during a joint news conference following the EU-Canada Summit, in Brussels, Belgium, Tuesday June 15, 2021. Trudeau says Canada is on track now to have 68 million doses delivered by the end of July, which is more than enough to fully vaccinate all 33.2 million Canadians over the age of 12. THE CANADIAN PRESS/Adrian Wyld
Vaccine deliveries enough to fully vaccinate all eligible Canadians by end of July

Three in four eligible Canadians now have their first dose, nearly one in five fully vaccinated.

Chief Public Health Officer Theresa Tam listens to a question during a news conference, in Ottawa, Tuesday, Jan. 12, 2021. The number of confirmed COVID-19 cases attributed to the highly contagious Delta variant grew in Canada this week. THE CANADIAN PRESS/Adrian Wyld
Canada’s public health agency reports spike in confirmed cases of Delta variant

More than 2,000 cases of the variant confirmed across all 10 provinces and in one territory

Bella Bella is on B.C.’s Central Coast, accessible only by air and ocean. (Tom Fletcher/Black Press)
B.C. provides $22 million for Heiltsuk development on Central Coast

Elders care home project, tourism, lumber mill supported

Most Read