A women walks past the new rebranding sign of Freedom Mobile in Toronto on Thursday, November 24, 2016. Freedom Mobile says about 15,000 customers were affected by a security breach in a new system before the problem was fixed on April 23. THE CANADIAN PRESS/Nathan Denette

Freedom Mobile hit by data breach, company says up to 15,000 customers affected

It said the breach affected customers at 17 retail stores who opened or changed accounts

Freedom Mobile confirmed Tuesday it had a data security breach from late March to late April, but the wireless carrier said only about 15,000 customers were affected — far fewer than an outside research firm’s estimate.

The Calgary-based company — which operates networks in Ontario, Alberta and British Columbia — was apparently warned of the breach by researchers at vpnMentor, which announced it to the press.

The vpnMentor report said two of its researchers, Noam Rotem and Ran Locar, had warned Freedom of their findings on April 17, 18 and 23 but didn’t get a response from the company until April 24.

“For ethical reasons, we didn’t download the database, so we don’t know exactly how many people were affected,” the blog said.

However, the blog was posted under the title “Report: Freedom Mobile Customer Data Breach Exposes 1.5 Million Customers” based on the assumption that hackers could access unencrypted data from all of Freedom’s customer base.

Freedom said in an emailed statement that “any reference to 1.5 million customers affected is inaccurate … “

The company said its investigation determined the breach began on March 25 and affected data processed by a new external third-party vendor, Apptium Technologies, that had been hired to streamline its retail customer support.

“The internal systems of Freedom Mobile or (parent) Shaw Communications were not compromised as part of this third-party vendor security exposure,” the company said in a statement.

It said the breach affected customers at 17 retail stores who opened or changed accounts as late as April 15 or made changes to opened accounts on April 16. It said the problem was fixed by April 23.

Freedom also said that it had found no evidence, as of Tuesday, that any data has been misused “and we are conducting a full forensic investigation to determine the full scope of impact.”

Valerie Lawton, of the federal privacy commissioner’s office, said in an email that it had received a breach report related to Freedom Mobile late Monday afternoon.

“Canada’s federal private sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), includes confidentiality provisions and we don’t have further details to offer at this time,” Lawton said.

Under PIPEDA, which was most recently updated in November, private-sector organizations that control personal information must advise the privacy watchdog of breaches that pose a “real risk of significant harm” to individuals.

They must also notify affected individuals about the breaches and keep records.

READ MORE: Personal data of 34,000 medical marijuana patients accessed in data breach

READ MORE: 50 million Facebook accounts affected by security breach

However, the Canadian law — in contrast to the European Union’s year-old General Data Protection Regulation — provides more flexibility about when organizations inform the Office of the Privacy Commissioner.

Asked why it didn’t disclose close the leak sooner, the company said it took time to verify the legitimacy of the warning and verify details with its third-party vendor.

David Paddon, The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

State of local financial crisis declared in Fort St. James

The District will have a job fair on July 31 to help workers find transitioning jobs

Regional real estate sales down so far in 2019

Real estate sales in the northwest and Bulkley-Nechako regions of British Columbia… Continue reading

Update: Severe thunderstorm watch upgraded to warning for Cariboo North including Quesnel

Potential for strong wind gusts, large hail and heavy rain in the afternoon

Northern B.C.’s Ridley coal terminal sold, Canada divests, First Nations to own portion

Ten per cent of shares transferred to the Lax Kw’alaams Band and the Metlakatla First Nation

Vanderhoof Clippers are working towards getting a booth rebuilt at the Arena

Terry Lazaruk, president of the club said they haven’t been able to host sanctioned meets due to the lack of a proper timing booth

Feds lowered poverty line, reducing the number of seniors in need: documents

Liberals introduced a poverty line that was below the prior low-income cutoff

BCHL: Alberni Valley Bulldogs have been sold

Victoria company has purchased BCHL team, but will keep it in Port Alberni

“Does Kirby care?” B.C. First Nation’s group using geo-targeted ads in Houston, Texas for justice

The Heiltsuk Tribal Council has called out Kirby Corporation for the Nathan E. Stewart oil spill

Trudeau announces $79M investment for 118 more public transit buses across B.C.

Contributions from municipal to federal level to fund more buses in a bid to cut commutes

B.C. woman wins record $2.1 million on casino slot machine

‘That night was so surreal … I wasn’t able to sleep or eat for the first two days,’ she said

After B.C. dad’s death, Technical Safety BC wants changes to trampoline park rules

Jay Greenwood, 46, did ‘a series of acrobatic manoeuvres prior to a fall that caused serious injury and cardiac arrest’

$900M settlement reached in class action on sexual misconduct in Canadian military

After facing criticism, the government moved to begin settlement proceedings in early 2018

Tax take stays ahead of increased B.C. government spending

Tax revenue $2.1 billion higher than budget in 2018-19

Two toddler siblings found drowned on First Nation in Alberta

The siblings were found drowned on their family’s property, according to RCMP

Most Read