Members with the Dashwood Volunteer Fire Department and BC Emergency Health Service respond to a quad rollover on Feb. 3, 2019. (Dashwood Volunteer Fire Department/Facebook)

Slow response, poor coordination hamper B.C. firefighters, paramedics: report

Long wait times and improving information-sharing are two areas identified by auditor general

Faster response times and more coordination between first responders are needed to improve patient care, B.C.’s auditor general says.

In her report released Wednesday, Carol Bellringer said B.C. Emergency Health Services is undergoing a major change to better deliver care, but response times are still sometimes too long and coordination between paramedics and fire departments need to be better.

READ MORE: B.C. 911 call-taker gets rare glimpse of what happened after call

The audit, for the period running April 2016 to December 2017, says ambulances in urban areas reached their nine-minute response time target on 50 per cent of life-threatening calls. Meanwhile, responses in rural areas reached their 15-minute target 79 per cent of time, and the 30-minute target in remote areas was achieved 77 per cent of the time.

When emergency response-time targets are not met, Bellringer said, patients may not be receiving care when they need it.

Bellringer said paramedics work with fire departments, often arriving to the same scene. But due to paramedics being employed by the province, and fire departments falling under city jurisdiction, communication is often uncoordinated.

READ MORE: B.C. paramedic aims to save lives with multi-language translation book

BC EHS has been hiring more paramedics and buying more ambulances since 2017. Officials have also been pursuing alternatives to traditional emergency response – going to a patient and taking them to an emergency room.

But data from 2018 indicates only a slight improvement in urban response times on calls to 51 per cent.

The service is now looking into providing medical advice over the phone, transporting patients to health clinics instead of hospitals, and having paramedics provide treatment inside homes, specifically for people with chronic illnesses.

READ MORE: One in five 911 calls are ‘non-emergencies’: E-Comm

READ MORE: B.C. paramedics to be trained in at-home care for seriously ill, end-of-life patients

At least 19 cities have no agreement in place between fire and ambulance, the report says.

The agreements that do exist do not include specifics on the types of calls that first responders will attend, who’s responsible for oversight, or how data-sharing works.

Bellringer said support from the province is needed to improve coordination, which would help overall patient care, information sharing and consistency in medical standards.

Black Press Media has reached out to BC EHS for comment.

SERIES: Our Critical Care investigation into problems in emergency health services in B.C.

– with files from The Canadian Press


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

New Seven Sisters replacement confirmed

Mental health facility will have 25 beds, up from 20 in current facility

Convicted animal abuser to return to B.C. court May 21

Catherine Jessica Adams is facing a breach of probation charge

Healthcare travelling roadshow aims to inspire high school students across B.C

Over 2,000 youth in different rural communities will be visited through this project

Gallery: Project Heavy Duty inspires students into it’s 32nd year

The event is a collaboration between SD91 and industry in and around Vanderhoof, Fraser Lake and Fort St. James

Madison Scott’s mother hosts event to keep search for her missing daughter alive

Eight years ago, the Vanderhoof teenager disappeared, and the RCMP continue to chase leads

Kelowna toddler suffers cracked skull after fall from balcony

Neighbour who found the two-year-old boy said he has a bump the size of a golf ball on his head

RCMP probe if teen was intentionally hit with ski pole by mystery skier on B.C. mountain

The incident happened on March 20 on Grouse Mountain. Police are urging witnesses to come forward

Support growing for orphaned Okanagan child after father dies in highway crash

Family thanks emergency crews for assistance in traumatic incident

Pipeline protester chimes in on Justin Trudeau’s B.C. fundraising speech

The government purchased the Trans Mountain pipeline and expansion project for $4.5 billion

Baby boom seniors putting pressure on B.C. long-term care: report

B.C. leads Canada in growth of dementia, dependence on care

UPDATED: B.C. man says he’ll take People’s Party lawsuit as far as he can

Federal judge shut down Satinder Dhillon’s ‘nonsensical’ motion to bar use of PPC name in byelection

Canada stripping citizenship from Chinese man over alleged marriage fraud

The move comes amid severely strained relations between Ottawa and Beijing

Nevada court orders former Vancouver man to pay back $21.7M to investors

The commission says Michael Lathigee committed fraud over a decade ago

Most Read