Toronto Police Const. Antoinette Rowe, pictured in 2015 upon her return to Haiti. (Toronto Police Service)

Surrey U.K. police officers help save woman in Surrey B.C. after mixup

Canadian officer helped liaison rescue effort

British police officers were able to help a Canadian woman in distress after she confused the Surrey, U.K. and Surrey, B.C. police services.

Surrey Police, based out of Surrey, U.K., issued a press release Jan. 4 explaining that their social media operator was contacted on Facebook messenger Christmas morning by a suicidal woman in Surrey, B.C.

“In an amazing coincidence,” the release states, Toronto Police Service Const. Antoinette Rowe was visiting the Surrey Police detachment with childhood friend and Surrey Police officer Vanessa Reynolds when the message for help was received.

Rowe was asked to assist with the call, and contacted police in B.C. to relay the information.

“It helped that Vanessa Reynolds’ friend (PC Rowe) was in the contact centre at the time and was able to use her contacts to get information and we were able to work it out in the end and we were delighted to hear from an officer in Canada that they had been found and were being given the help they needed,” Surrey Police contact centre operator Ellie Benson said in the news release.

“It was a great Christmas coincidence and I’m delighted that it had a positive ending. It warmed the heart on Christmas morning.”

Rowe said in the release that she was in the Surrey Police detachment kitchen area when she was approached by Surrey Police supervisor Jake Boatman and several other dispatchers.

“I was advised that a 23 year old female had contacted the Surrey Police Facebook page, believing that she was communicating with the Royal Canadian Mounted Police (RCMP) Facebook page, located in Surrey, British Columbia. She was clearly distraught, and having suicidal thoughts,” Rowe said.

Rowe said she reached out to colleagues in Toronto, before speaking with a dispatcher at the Vancouver Police Department, and then ultimately speaking with a Surrey RCMP dispatcher.

“By the time we had managed to get through to the Surrey Dispatch Centre, additional information was provided to us via Ellie, who had been instrumental in eliciting critical information about this particular caller,” Rowe said in the release. “The RCMP call taker was able to immediately identify the female through their computer system, and dispatched two officers to her home address. Once this had been confirmed, the phone call ended from our end.”

Within a matter of minutes, Rowe continued, Surrey RCMP sent Surrey Police a Facebook message, saying that the woman in distress had been located and taken to the hospital.

Benson said in the release that Surrey Police receives a number of message from people who have mixed up Surrey, U.K., with Surrey, B.C.

“This just goes to show that where saving a life is concerned borders and time zones don’t matter and we will do what we can to help our friends in blue around the world,” Surrey Police assistant chief Const. Nev Kemp said in the release.

Just Posted

Saik’uz resident urges other indigenous students to apply for award

Irving K Barber scholarship deadline is March 31st

B.C. minister says rural internet is ‘railroad of the 21st century’

Jinny Sims talks details about the $50-million provincial and possible $750-million federal funds

Photos: Ice show by Nechako Figure Skating Club

Day packed with performances from soloists and star teams

Photos: Dear Edwina Jr. at McLeod Elementary

Energizing and captivating performance by students of the school

Community Futures in Vanderhoof aim to boost entrepreneurial spirit through pilot project

Ideas to Market based on collaboration says general manager

‘Full worm super moon’ to illuminate B.C. skies on first day of spring

Spring has sprung, a moon named in honour of thawing soil marks final super moon until 2020

Bodies of two missing teens recovered in reservoir along Kootenay river

Volkswagen Beetle drove off the road down a steep embankment and into the Pend d’Oreille River Sunday

40 records broken across B.C. as hot streak continues

Abbotsford hottest spot in Canada on Tuesday

B.C. wildfire prevention budget bulked up as dry spring unfolds

Night vision goggles tested for early detection effort

Vancouver driver ticketed twice within 6 minutes for same offence

The man was written up by two different officers for using an electronic device

B.C. teacher reprimanded after incident with Grade 11 student in school gym

Gregory Norman Brock was teaching at a high school in the Maple Ridge-Pitt Meadows School District

B.C. man ‘parks’ horse during liquor store pit stop

As long as animal wasn’t jaywalking, no problem, says Parksville official

Starbucks to test recyclable cups, redesign stores in B.C., U.S. cities

The company also said it plans to redesign its stores as it adapts to increasing mobile pick-up and delivery orders

In pre-election budget, Liberals boost infrastructure cash to cities, broadband

The budget document says the Liberals have approved more than 33,000 projects, worth about $19.9 billion in federal financing

Most Read