A Bombardier Dash 8 Q400 turboprop operated by WestJet preparing to land at Vancouver International Airport. The airline has announced increased daily service on their Nanaimo-Calgary and Nanaimo-Vancouver routes beginning Aug. 14 and Oct. 28. The additional routes are seasonal and will end in late April. (Nicholas Pescod/NEWS BULLETIN)

Transportation watchdog launches inquiry after WestJet bumps passengers

Airlines have no obligation to pay customers for delays or cancellations considered out of its control

Canada’s transportation watchdog is launching an inquiry into how WestJet Airlines Ltd. handles its passengers during schedule changes after an incident last month saw travellers bumped without compensation.

The Canadian Transportation Agency says the probe into WestJet’s tariff — its contract with customers — follows a complaint after a Canadian couple en route to Italy were bumped from their flight out of Edmonton.

According to media reports, WestJet told the pair they were not entitled to compensation because the incident amounted to a “flight delay” rather than a “denial of boarding.”

ALSO READ: New airline regulations bring compensation for tarmac delays, over-bookings

Under Canada’s passenger bill of rights — partially implemented on July 15, a week before the flight — airlines have no obligation to pay customers for delays or cancellations considered out of its control. Delays within its control many not require compensation until Dec. 15, when the second phase of regulations comes into force.

Passenger rights advocate Gabor Lukacs says the incident underscores loopholes in the new rights regime — maybe more so than WestJet’s tariff — adding that it is unfortunate it took a media report to prompt the inquiry.

The agency says it has directed WestJet to provide information and will decide on next steps after it is received.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Impaired driver causes power outage in Vanderhoof

Resident did not have power from 2:00 am until 3:17 am

‘It affects everybody:’ Trudeau’s brownface photos worry Wet’suwet’en chief

Skeena-Bulkley Valley Liberal candidate declines to comment on prime minister’s indiscretion

B.C. offers early retirement, training fund for forest workers

Communities eligible for $100,000 for permanent closures

Photo Gallery: Terry Fox Run in Vanderhoof

Residents run to support cancer research

Vanderhoof runners win big at racing event held in Prince George

Brian Nemethy wins the 14 km men’s race for the fourth time and Nolan McCleary secured gold in the 5 km run for the second time.

VIDEO: Grizzly bears fight along northern B.C. highway in rare footage

Cari McGillivray posted the head-turning video, shot near Stewart, B.C., to social media

VIDEO: A moment to remember during the World Lacrosse Men’s Indoor World Championship in B.C.

Diego Hernandez Valenzuela’s team lost, but he felt like a winner Saturday

Handgun crackdown, health spending and transit plans latest campaign promises

Friday was the end of a busy week on the campaign trail

B.C. woman photographs massive ant swarm on Abbotsford driveway

She asked what the ants were doing? The answer: war

Iconic 90s TV show ‘Friends’ celebrates 25th anniversary

The iconic, decade-long television show aired its first episode 25 years ago today

Police arrest B.C. phone scammer linked to illegal call centres in India

Person arrested in Burnaby here on a work visa, says police

Air Canada forced girl, 12, to remove hijab: civil rights group

The San Francisco Bay Area office of the Council on American-Islamic Relations calling for change

Man from Winnipeg who was hiking alone found dead in Banff National Park

RCMP say the man was hiking alone on Mount Temple Thursday

Most Read